With a catastrophic reduction in the F2F contact many charities are going to have with their beneficiaries over the coming months, the direction towards digital services is a clear route that many will take.
However, as we do this it is essential we take into account the negative impact the lack of F2F will have on beneficiaries and staff members alike.
Designing digital services that meet the need for meaningful human connection should to be a priority for us all.
Led by the team at the relational design studio, Deepr, this interactive workshop jumpstarted a process where we learned and shared:
What we know already about achieving human connection in digital and F2F services
How we can begin to apply this to the new digital services we're urgently designing and developing
Opportunities for us to work together to embed meaningful human connection in live projects
This event report is written by the NetSquared London team, including Ellie Hale, Matt Moorut, Kate White, and Siddharth Bannerjee.
Although charities too often ignore the risks, stats compiled by the government on cyber threats speak for themselves: 50% of all organisations (not just charities) have experienced a cyberattack in the last year. What’s more, of the companies that suffer cyberattacks, roughly 60% go bankrupt.
The avenues of attack are growing all the time. Whether through malware or full-on spear phishing, the risks are more prevalent than you might think, and potential damage can be crippling for charities.
Why are charities being targeted?
At NetSquared London’s recent meetup on cybersecurity in charities, Nick Denning, CTO at security firm CySure Limited explained that charities are notoriously bad at protecting themselves, making them easy targets for unscrupulous hackers.
Unfortunately, small charities in particular are the most at risk from ransomware and phishing scams as they seldom have policies and processes in place to help their network and users stay secure.
If this sounds familiar, there are steps you can take, and they needn’t be too onerous.
One of the most straightforward measures for charities of all sizes to implement is
Cyber Essentials, the government-backed scheme to help organisations protect themselves against common threats, according to Phil Anthony, founder of CoopSys.
NetSquared London has recent been reactivated and was pleased to welcome Tanya O’Carroll, Technology and Human Rights Officer for Amnesty International and Rory Byrne, CEO and Founder of Security First.