fy19

Survey Results — The State of the NetSquared Community in 2019

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Who are NetSquared's members? Why do they attend? What are their technology struggles? NetSquared's annual survey of all meetup members answers these questions and more. Plus, the results help our local organizers and partners build stronger groups with better events.

We received over 250 responses to the survey, drawing from our global meetup membership.

Executive Summary

  • Most NetSquared participants come from small "startup" nonprofits with no budget and no staff. They come to us looking for practical tips and a supportive community.
  • Participants find NetSquared valuable because it helps them network with other nonprofits, learn digital skills, and find project collaborators.
  • Event attendees are unfamiliar with TechSoup's services, but less so than they used to be. ;-)

NPS Score: Would You Recommend NetSquared to a Friend?

How likely are you to recommend this meetup to a friend or colleague?

We added a Net Promoter Score (NPS) scale this year, asking "how likely are you to recommend this meetup to a friend or colleague?"

A score of "4.7" doesn't mean much without context — the interesting results will come when we run the survey again and see if the score changes. But NPS benchmarks suggest that this is a low, but still positive score.

NetSquared State of the Union: Annual Report for July 2018 –> June 2019

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NetSquared State of the Union FY19

NetSquared's fiscal year begins July 1, so every summer I look back at the previous year of the community's activity to identify trends and lessons learned. This time I'll be looking at FY19, which covers July 1, 2018 to June 30, 2019.

NetSquared is TechSoup’s global network of volunteer-led nonprofit technology meetups. We're the answer to the question “where can I get support to use technology effectively at my nonprofit?” Event attendees build their networks and learn practical digital skills to support their programs, marketing and fundraising.

NetSquared by the Numbers

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Here's all the numbers for July 1, 2018 to June 30, 2019.

  • # of events: 1,154 (vs 1,119 previous year) ⬆️3%
  • # of RSVPs: 10,279 (vs 11,529 previous year) ⬇️️11%
  • # of active groups: 125 (vs 120 previous year) ⬆️14%
  • # of countries with active group: 41 (vs 34 previous year) ⬆️4%
  • # of meetup.com members: 68,154 (vs 58,212 previous year) ⬆️17%
  • # of new groups created: 48 (vs 30 previous year) ⬆️60%

Introducing the NetSquared Welcoming Team

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NetSquared Welcoming Team Banner

Remember when you were new to the NetSquared community? Was it hard to connect with the global network? That's why we're launching a new program, the NetSquared Welcoming Team. The goal is to improve the experience for everyone by strengthening our online community of organizers.

The NetSquared Welcoming Team will support new organizers as you join our Facebook group or Slack. The Welcoming Team be there to greet you, point you to our most useful resources, and connect you to your fellow organizers (especially those that are in the same region).

The welcoming team's term is six months, starting January 2019. Please join me in congratulating the first cohort and thanking them for their deep commitment to the Tech4Good community.

How Strong is the NetSquared Organizers' Sense of Community?

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Reinforcement of Needs

How healthy, happy, and engaged are the NetSquared organizers? After running a survey for four years I've learned that approximately 80% of members are "satisfied" and that 97% believe they will still be hosting events in six months (definitely untrue! The average term of a new organizer is 14 months!)

But the level of satisfaction percentage isn't granular enough for me to determine how TechSoup can make the NetSquared organizer experience better. The goal is to have more organizers (quantity) delivering better events (quality) over a longer duration (retention). But how do we build our ideal community?

I turned to the academics for help.

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