Senior Community Manager, TechSoup Global

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Do you believe that technology can be used to help solve our most pressing social problems?
Do you think that activists and people working at nonprofit organizations should have access to the technology tools and know-how to make their work more effective?
Come join TechSoup Global as our new Senior Community Manager!
TechSoup Global provides technology products and educational resources to social change organizations around the world. Through our flagship site,, we deliver low-cost technology tools, webinars, online forums, articles and training resources to nonprofits and libraries throughout the U.S. We also work with partner organizations in 52 countries around the world to provide locally relevant content and resources to their NGO audience.
We are looking for a community evangelist who can grow our audience and make sure our current users are informed, engaged, and are taking advantage of all the resources we make available to them- from our online trainings and on-demand tech support in our forums, to product donations and how-to articles and blog posts. 

You will:

  • Be the social media voice of TechSoup: Manage and actively post to our social media channels, including Twitter, Facebook, and Linked In
  • Build our social media strategy
  • Oversee our interactive event strategy and help produce webinars and other community events
  • Oversee our online forums
  • Manage our Community team and contribute to Global Media strategy


  • Demonstrated experience developing and operationalizing social media and online community-building strategies, including deep diving into vertical communities
  • Hands-on online event production experience
  • Experience with reporting and analytics tools
  • Experience managing and inspiring staff
  • Self-starter, strategic thinker: you can understand organizational objectives and build campaigns to support them
  • Curiosity and a burning desire to stay on top of the latest trends and developments in community building and social media
  • Ability to manage multiple projects simultaneously in a fast-paced and ever changing environment 
  • Strong belief in the power of technology for social good

Highly Desired:

  • Access to a network of influencers and online community experts in the tech for social good community
  • Experience managing global communities

Why work for TechSoup Global?

TechSoup Global is working towards the day when every nonprofit and social benefit organization on the planet has the technology resources and knowledge it needs to operate at its full potential.

TechSoup Global, a 501(c)(3) nonprofit, was founded in 1987 on the belief that technology is a powerful enabler for social change. Since that day, we've assembled a worldwide network of individuals and organizations that share this conviction. This network includes foundations and corporations, governments and NGOs, social entrepreneurs and volunteers. Together, these unlikely allies have developed sustainable, community‐driven technology solutions to meet today's most urgent social challenges.

A guiding principle in our work is that NGOs are agents of change, not beneficiaries of aid. Our efforts are focused on creating sustainable communities, in which all participants are contributors, not on the redistribution of resources from the haves to the have‐nots. We believe that all participants have resources that, brought to bear on a problem, can result in real solutions. This currency of contribution underwrites all of our work.

Today, TechSoup Global has 200 employees, an annual operating budget of $27 million, and operates programs in Africa, the Americas, Asia, and Europe through a network of independent, capacity-building NGOs. With support of leading technology companies, including Microsoft, Adobe, Cisco, and Symantec, TechSoup Global and its network have reached more than 152,000 organizations, distributed 7.9 million software and hardware product donations, and enabled recipients to save more than US$2.6 billion in IT expenses.

Our other programs include NetSquared, an ambitious global experiment that empowers individuals at the local level to build and share innovative solutions to social problems. Today, the NetSquared community has tremendous reach, with more than 30,000 members and local events in 87 cities around the world.

TechSoup Global combined operations with GuideStar International, a U.K.-registered charity that promotes transparency and civil society organization (CSO) reporting.

In November 2008, the Council on Foundations selected TechSoup Global to design and host an equivalency determination information repository, now known as NGOsource. TechSoup Global was chosen in part because of its extensive international network and proven ability to offer eligibility verification services. In partnership with the Council, we are currently developing this new web-based service.

This position is located in our San Francisco Office.  For consideration, please apply no later than January 27, 2014.