With a catastrophic reduction in the F2F contact many charities are going to have with their beneficiaries over the coming months, the direction towards digital services is a clear route that many will take.
However, as we do this it is essential we take into account the negative impact the lack of F2F will have on beneficiaries and staff members alike.
Designing digital services that meet the need for meaningful human connection should to be a priority for us all.
Led by the team at the relational design studio, Deepr, this interactive workshop jumpstarted a process where we learned and shared:
What we know already about achieving human connection in digital and F2F services
How we can begin to apply this to the new digital services we're urgently designing and developing
Opportunities for us to work together to embed meaningful human connection in live projects