Awwa Research Foundation - Knowledge Management

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(from KMWorld.com - November 1, 2005)

The Awwa Research Foundation (www.awwarf.org) is a member-supported, international, nonprofit organization that sponsors research to enable water utilities, public health agencies and other professionals to provide safe and affordable drinking water to consumers.

The foundation initiated an in-house KM initiative to:

• establish an organizational culture to support knowledge management and improve sharing of information among staff and customers;

• implement an enterprise content management system including document management, workflow, collaboration and Web content management;

• implement user-friendly communication tools;

• improve customer feedback mechanisms; and

• digitize legacy reports.