April Net2 Think Tank: Handling Negative Feedback

Claire Sale's picture

Receiving feedback from your community is a great way to get them engaged with your mission. Whether it's about a specific task or a larger ideology, feedback allows us to learn and adapt to what our audiences want, need, and think. And, with the increased use of social media and collaborative technologies, we're able to give and receive feedback in real-time often with the choice to be completely anonymous.

So, what happens when the feedback is negative, hateful or just plain untrue? What are the best tactics for responding to negative feedback in a productive and transparent way? And, how can we use negative feedback to learn from our communities? Share your best practices with the NetSquared Community as part of this month's Net2 Think Tank!

Topic:

How do you respond to negative feedback?  What are the best tactics for responding to negative, hateful, or incorrect feedback in a productive and transparent way? And, how can we use negative feedback to learn from our communities? Have you implemented any guidelines or rules for your staff or community? What works for you?

Deadline:  Saturday, April 23rd

How to contribute:

  • Post your response online: Leave a comment below, write on your own blog or website, post on the NetSquared Community Blog, or share your feedback on Facebook or Linkedin.
  • Tag your post, comment, or tweet with net2thinktank.
  • Email Claire Sale the link to your post.
  • Have you written about this topic in the past? Great! Simply add the net2thinktank tag to your post and email us the link.

Be sure to get your submission in by emailing Claire the link to your post by Saturday, April 23rd. 

The roundup of contributions will be posted on the NetSquared blog on Monday, April 25th.

About Net2 Think Tank:

Net2 Think Tank is a monthly blogging/social networking event open to anyone and is a great way to participate in an exchange of ideas.  We post a question or topic to the NetSquared community and participants submit responses either on their own blogs, the NetSquared Community Blog, or using social media.  Tag your post with "net2thinktank" and email a link to us to be included. At the end of the month, the entries get pulled together in the Net2 Think Tank Round-Up.