Nonprofits Outpacing Business in Use of Social Media: An Interview with Eric Mattson

Britt Bravo — Thu, 17 Jan 2008 21:30:12 -0500

"If you look at nonprofits, I think the successful ones have a passionate core that want to hear what's going on, that want to see what's going on with video, that want to get regular updates, that want to comment, engage, and participate. Social media very much facilitates that in an easy and, as I said, affordable way, so it's a natural fit for what nonprofits are looking for." --Eric Mattson

Before the holidays, I interviewed Eric Mattson, the co-author of the recent study, Blogging for the Hearts of Donors, about social media usage by the 200 largest charities in the United States. You can listen to the interview on the NetSquared Podcast, or read the edited transcript below.

Eric Mattson: Hello, my name is Eric Mattson. I am a Marketing Consultant and social media scholar based in Seattle, Washington. Over the last 12 to 18 months I've been doing a series of research projects with my partner, Prof. Nora Barnes of the University of Massachusetts, Dartmouth looking at social media adoption in various industries. For example, corporate adoption by looking at the Inc. 500, university adoption by looking at college admissions departments, and most recently, and part of the focus of this podcast, looking at adoption by some of the largest US charities and nonprofits to see: how familiar are they with social media, are they using social media, are they monitoring social media? Some of these fundamental, foundational questions that seems to still be out there, despite the fact that social media has become a fairly well known space with the advent of MySpace and Facebook and blogs and what not. That's a little bit about me and that's a little bit about the high level view of our research.

BB: Before you did the study, what did you expect to find, and then, what surprised you the most about what you did find?

Blogging study is tasty with a grain of salt

Celeste W of studio 501c — Mon, 26 Jun 2006 00:49:05 -0400

While recommending a new study on blogging from the University of Massachusetts, my most recent post at studio 501c also discusses some of the limitations of the research, and cautions nonprofit bloggers to beware of absolute "truths."

NetSquared, an initiative of TechSoup.org - study

Nonprofits Outpacing Business in Use of Social Media: An Interview with Eric Mattson

Blogging study is tasty with a grain of salt