CRM
TechSoup Webinar: Is Salesforce CRM Right for Your Organization?
Salesforce.com is a popular cloud computing customer relationship management (CRM) database that’s used by tens of thousands of companies around the globe. Nonprofits are utilizing Salesforce CRM to manage donors, activists, community members, contacts and more. Through the Salesforce.com Foundation product donation program, qualified 501©(3) organizations are able to receive a donation of 10 Salesforce CRM licenses. If you want to learn more, join us for this upcoming free webinar.
- ClaireSale's blog
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How does CiviCRM match up to Salesforce.com?
Submitted by rczamor on Sat, 03/14/2009 - 00:42
IÂ just read a very thought provoking post on Zen and the Art of Nonprofit Technology comparing Salesforce and CiviCRM. This has been something heavy on my mind as IÂ think of solutions that will work best for our clients to work with. All too often IÂ speak to clients or meet nonprofit staff at conferences/sessions that are unhappy with their CRMÂ systems. The most common solutions IÂ hear people looking to are Salesforce and CiviCRM.
Unlocking the Power of Data - Interview with Steve Wright from the Salesforce.com Foundation
Steve Wright, Program and Technical Director of the Salesforce.com Foundation talks to us about how social benefit organizations are improving their operations by using Salesforce.com to gather and understand data.
- jedsundwall's blog
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NetSuite Product Donation Program
Hello all! Thought the community might be interested in this donation opportunity (disclosure: I run the philanthropy program at NetSuite)
NetSuite has launched a pilot program to donate NetSuite software and NetSuite employee volunteer assistance to charities and for-profit firms that generate positive social impact. NetSuite (www.netsuite.com/giving) is a public company with over 5,400 customers-- you might have seen NetSuite in the news recently for our Initial Public Offering (IPO) on the New York Stock Exchange (NYSE).
- geilhufe's blog
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Take NTEN's CRM Satisfaction Survey
A little shout out here for our pals at NTEN who are launching their first NTEN Vendor Satisfation Survey to help nonprofits chose the software they need.
They're starting out with a CRM (Constituent Relationship Management) Survey. The survey has 14 questions and will take about 5 - 10 minutes to complete. Survey respondents will receive a free copy of the complete survey results.
For those of you who are saying, what the heck is CRM? Idealware has a good defintion in its article Creating the Relationship-Centric Organization: Nonprofit CRM:
- Britt Bravo's blog
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Grassroots.org Toolbox
The Grassroots.org Toolbox will empower nonprofit organizations by granting free access to a suite of fully configured & hosted online tools, including content management, online event registration software, and CRM.
Above all else, we need financial support to help lay the foundation for the Toolbox’s ultimate success.
We know what technology tools our grassroots nonprofit clients need. We know how to configure those tools, we know how to build infrastructure to deploy those tools on a massive scale, and we have partners who can help us host those tools. We even know how to train and support those tools. What we need is the initial support to help us turn this knowledge into action.
Our ultimate goal is to empower 10,000 nonprofit organizations with the $10,000 worth of services through the free technology in the Grassroots.org Toolbox. Your seed funding will help make this is possible. Help us help us others grow.
We need development assistance specifically for:
- The integration of a client intake system with a CRM.
- The development of a custom provisioning system to automate Toolbox deployment.
- Additional tools and resources. Have a tool that you'd like to make available to nonprofits for free? Think it meets a demonstrated need among grassroots organizations? Work with us to make it happen!
We currently offer a complete guide to Search Engine Optimization (SEO) available at seo.grassroots.org. Alongside this service, we also offer free telephone consulting, made possible through in-kind donations from an SEO consulting firm.
We'd love to expand the SEO project to cover other aspects of internet marketing for nonprofits (how to use blogs, leverage social networking sites or bookmarking sites, use new media, etc to further a nonprofit organization's mission). Assistance could be in the form of expert articles or guides, telephone or online consulting, or something entirely different. Surprise us.
Many of the tools we are integrating into the Grassroots.org Toolbox are open source, and thus have been freely downloadable for years. However, “Free†though they may be, these tools cost thousands of dollars to install, learn, configure and support. In short, these tools may have no list price, but they are far from free to implement. The result? They're not empowering as many nonprofits as they could be.
- The Toolbox will automatically:
- provision and install these technology tools,
- configure them correctly for immediate use,
- host them permanently,
- -provide comprehensive training and support resources (both in traditional text and in new media, such as screencasts and training videos)
All for free.
To achieve this, we'll build an integrated user interface to manage Toolbox applications and services, under which we'll develop a flexible and scalable automatic provisioning system. We are assigning multiple staff members to develop exhaustive training and support materials in response to the needs of incoming clients and creating a publicly-available end-user guide for each of the tools we offer. The goal is the technological empowerment of nonprofit organizations everywhere.
Choosing a platform for networking: an interview with Deborah Elizabeth Finn
Deborah Elizabeth Finn is a Massachusetts based independent consultant who helps bridge the gap between "distraught technophic social workers" and technology. One of her current projects is consulting with the Massachusetts Council of Human Service Providers on their selection of a CMS/CRM (Content Management System/Customer Relationship Management) system vendor. Deborah is helping the organization make their selection and will then help the chosen vendor and the Council build a solid working relationship.
The Council released a Request for Proposals for the project that was crafted to include key hooks for the Open Source community and descriptions of the module types sought. They are also considering proprietary software if they determine that it best meets their needs.
Deborah hopes that a quality CMS/CRM system for the state's human service providers' association will be a showcase that can help the effort to build a state wide association of all nonprofit organizations generally.
For more information about Deborah's work, you can visit deborah.elizabeth.finn.com.
- marshallkirkpatrick's blog
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Civic Space
"CivicSpace is a free open-source software platform for grassroots organizing and civic activity. It allows individuals and organizations to build online communities that communicate effectively, act collectively, and coordinate coherently with a network of other related organizations and communities."
CivicSpace has built it's software on top of Drupal, which is an open source content management platform with very well developed categorization abilities and a broad array of modules available to enhance core services. What CivicSpace does is take that core framework and enhance it with some specific capabilites for grassroots organizing. By extending Drupal with a specific class of features the developers have provided an "out of the box" solution for grassroots organizations to deploy a useful and usable site within an hour or so.
Having said that....it helps to have a tech/web person and access to your server. Being a web person with open access to my servers , I cannot give any mileage variances for hosted installs of CivicSpace. I do know that for me to fire up a new install of CivicSpace requires minimal time and effort with pretty immediate rewards.
CivicSpace incorporates blogging,forums, file storage,pools and surveys and a number of other features to spark the process of community egagement online.
My first install of CivicSpace goes back a while and I've watched and upgraded over time, always with a positive improvement in features and stability. That, combined with the highly developed categorization tools build into the Drupal core, encourages me to believe that this software can facilitate online community building and sustain development both on and offline.
Could Google Earth revolutionize (GIS)
REPOSTED
From: David Geilhufe
Sent: Monday, October 17, 2005 8:05 AM
To: ctcmembers
Subject: Re: [ctcnet] Could Google Earth revolutionize CTC work?
Another factor for CTC's in leveraging GIS for their work is the
release of CiviCRM. CiviCRM is open source, nonprofit-centric
constituent relationship management (CRM) software. Think of it as
an open source version of Kintera/Convio.
CiviCRM has a nice little google maps integration that could allow a
CTC to easily collect and store their own data and "automagically"
- michelle shutzer's blog
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