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EXPANDING MOBILE PHONE BANKING IN THE PHILIPPINES FOR GREATER FINANCIAL INCLUSION

Since 1997, USAID has provided support for the Rural Bankers Association of the Philippines Microenterprise Access to Banking Services (RBAP MABS) program www.rbapmabs.org [A1]  which has been providing training and technical assistance to its participating rural banks to help them establish profitable, sustainable microfinance operations. MABS works under the Rural Bankers Research and Development Foundation (RBRDFI) to provide training and technical assistance to 700 member rural banks with more than 2,150 branches nationwide.   Over 200 rural banks now have active microfinance operations reaching more than 800,000 borrowers.   The sector as a whole provides deposit services to mostly low income households and they now manage more than 6 million deposit accounts. MABS has identified however that rural banks need to improve efficiency and reduce transaction costs in order to effectively reach more microenterprise clients especially in rural areas.

 

With over 66 million mobile phone subscribers in the country and with the existence of two mobile money platforms (GCASH and SMART Money), the ability for banks to reduce operational and transactional costs and reach out to more clients is now being offered via m-banking..   Since early 2005, the MABS program has developed a full set of m-banking applications that utilize the GCASH platform that run on almost all basic mobile phones.   Services include person-to-person money transfers, international and domestic remittances, micro loan disbursements and payments, deposits and withdrawals, payroll services, bill payments, and the ability of merchants to buy and sell products using GCASH while facilitating remote deposit and cash-out services at accredited rural banks. Over 70,000 clients have been registered by accredited banks and plans are to reach out to more than 500,000 clients and customers over the next three years. M-banking transactions tripled in 2006, 2007, and again in 2008. There is now a huge opportunity to expand m-banking for microfinance through RBAP's recent partnership with SMART (with almost 35 million subscribers) as well as renewed support and commitment from Globe (with almost 25 million subscribers). There are also plans to expand m-banking services to include automated message alerts, loan payment reminders, and other services through an SMS gateway.

 [A1]Can this be included as a hyperlink?

Project Details
Project video: 
Project Assessment
Financial support: 
Project has financial support
Sustainability Model: 
Upfront costs for rural banks are very low for the m-banking services and fee income and efficiency gains result in profits to the participating banks. Using the proposed SMS gateway system, banks will be able to save on communication expenses and will be able to maintain contact instantly with clients.   Additional funding will be used to enhance field-based pilot testing of SMART Money platform and potential SMS Gateway services.  
Expertise needed: 
Technical Expertise: <!--StartFragment--> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial">Technical expertise: <span>  </span>RBRDFI needs assistance in working with SMART SMART to utilize the SMART Money platform in the same way that it worked with GXI.<span>   </span>Expertise is needed to work on piloting m-banking services using the Smart platform with select banks.</span></p> <p class="MsoNormal"><span style="font-family: Arial; font-size: 13px" class="Apple-style-span"><br /></span></p> <!--EndFragment-->
Other: <span style="color: #4f4f4f; font-family: Arial; font-size: 13px" class="Apple-style-span">Technical expertise: RBRDFI now plans to expand m-banking services for all clients who are mobile phone subscribers to include automated message alerts, loan payment reminders, and other services, specifically through an SMS gateway system. Expertise is needed to test the SMS gateway and help RDRDFI roll this product out to member rural banks. Initially, the plan is to develop alerts for loan payment reminders and eventually, expand to services that will allow clients to access additional banking information.</span>
Project goals: 
2004 - M-Banking MOU signed with GXI2005 M-Banking Services for loan payments and remittances  2006 M-Banking Services approval for deposits2007 Additional M-Banking Services launched for salary and bill payments and withdrawals2008 NOKIA sponsors mobile phone banking brochures &amp; phone financing program /  Renewed MOU signed with GXI /  MOU signed with SMART
Identified Obstacles: 
While some slight delays in regulatory approval for banks to utilize the Smart Money platform may occur, we do not anticipate that this process will take more than a couple of months.   We see no problems with proceeding with the SMS gateway system to be used for banking alerts.  

Excellent Example of Private Partnerships & Strategic Alliances

This unique activity is also a great example of private partnerships and strategic alliances including:  

Nokia    http://www.mobilephonebanking.rbap.org/article/articleview/89/1/16  

Globe Telecom  http://www.g-cash.com.ph/sectionpagearticleex.aspx?secid=26&id=22&sgid=45

Smart Communications  http://rbapmabs.wordpress.com/2008/11/20/rbap-smart-mou/  

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